Miscellaneous FAQs


How can I identify an E-ZPass lane?

Lanes are appropriately marked by canopy signs that reflect whether E-ZPass can be used at that lane.

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What if I get into a non-E-ZPass lane by mistake?

In the event you enter a toll lane that is not equipped with E-ZPass, you will be required to pay the full cash toll. Never back up in a toll lane unless instructed to do so by toll plaza personnel.

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Under what conditions can I get a violation?

There are three situations in which you can receive a violation:

  1. Toll Evasion: When you drive through a lane without a valid E-ZPass transponder being properly mounted in your vehicle.
  2. Insufficient Funds: When your account is insufficient and you travel through an “E-ZPass Only” lane.
  3. Speeding: When you travel through the lane at a speed in excess of the posted limit.

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I sometimes pull a camper or trailer with my vehicle. Can I still use my transponder?

Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. You should never use your transponder in a vehicle type other than the one you initially requested (i.e. Car transponder in a tractor-trailer).

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Are motorcycles eligible for an E-ZPass account?

Yes. Motorcyclists are eligible to participate in the E-ZPass program.

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Are there any other fees associated with this service?

For Private Account holders there will be a monthly $1.00 fee for printed statements starting on the first month after the one year anniversary of account opening. For the first year printed statements will be provided quarterly at no cost. E-mail statements are provided monthly at no cost and you can elect this option at anytime. Login and go to Update Personal Information, Statement Delivery.

For Business Account holders there will be a monthly $2.00 fee for printed statements starting on the first month after the one year anniversary of account opening. For the first year printed statements will be provided quarterly at no cost. E-mail statements are provided monthly at no cost and you can elect this option at anytime. Login and go to Update Personal Information, Statement Delivery.

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Do I need to register all my vehicles?

Yes. You should provide the Customer Service Center with details of all vehicles which will use your E-ZPass account.

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What discount will I receive by using my E-ZPass on the Pell Bridge?

Discount description may be found on our website at Plan Descriptions.

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Can out-of-state residents sign up for E-ZPass through the R.I. Turnpike and Bridge Authority (RITBA)?

Yes.

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Are out-of-state residents eligible for the same discounts available to Rhode Island Residents?

Out-of-state residents are not eligible for Rhode Island Residents Plan discounts unless proof of residency is provided. Discount descriptions may be found on our website at Plan Descriptions.

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What should I do with my Rhode Island tokens?

Tokens are no longer being redeemed for cash or credit towards your E-ZPass account as of May 15, 2010.

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If the above information did not answer your question, please click Contact us for additional assistance.