Payment FAQs


How can I pay for my account?

The most convenient method is to automatically replenish your account by credit card. Login to your account and go to Update Personal Information, Add Credit Card Info and complete Option 1 to change to a credit card replenishment method.

You may also pay by check or money order. Checks and money orders should be made out to E-ZPass and mailed to:
RITBA E-ZPass Customer Service Center
P.O. Box 437
Jamestown, RI 02835

You may also pay in person at any E-ZPass Customer Walk-In Service Center

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What happens if my account balance reaches zero?

You have a few options:
Make a one-time payment on the web
Login to your account, go to Update Personal Information, One-time Payment and complete the form.
Mail a payment
Make a payment at the RI E-ZPass Customer Walk-In Service Center
Do not use E-ZPass until your account has been replenished. Take the transponder out of the vehicle or place it in the "read prevention" bag. If you are a credit card customer, your account will be replenished whenever the account balance falls below the replenishment point.
Change your replenishment method to credit card to assure an adequate account balance.

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I currently replenish my account by cash or check and want to switch to credit card. How can I change my replenishment?

Login to your account and go to Update Personal Information, Add Credit Card Info and complete Option 1 to immediately convert your replenishment method to credit card.

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How can I change the credit card on my account?

Login and go to Update Personal Information, Add Credit Card Info and complete Option 1.

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How can I update the expiration date for my credit card?

Login and go to Update Personal Information, Add Credit Card Info and complete Option 2.

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What if I lose the credit card I use to pay my E-ZPass account?

First report the lost card to the credit card issuing company. Then, Login to your account and go to Update Personal Information, Add Credit Card Info and complete Option 1. If you continue to use your E-ZPass without replenishing a negative account balance, you will be charged the toll and an administrative fee.

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Can I see the last payment credited to my account?

Login to your account and go to Account Information.

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I am a credit card customer. Why am I seeing a low balance light when I go through a toll lane?

Your credit card provider may not have authorized a charge to your credit card. To change the credit card used for replenishing your account, Login to your account and go to Update Personal Information, Add Credit Card Info and complete Option 1.

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If the above information did not answer your question, please click Contact us for additional assistance.