Transponder FAQs

How do I install my transponder?

Properly installing the E-ZPass transponder in your vehicle is easy and essential.

HOW TO INSTALL YOUR INTERIOR E-ZPASS TRANSPONDER

1. Sit inside your vehicle facing forward. Select a location behind and to the right of the rearview mirror. The spot should be at least 4” below the vehicle’s frame and should be clean and dry.
2. Do not remove the adhesive fasteners from the back of the transponder. Simply peel off the plastic backing to reveal the sticky surface of the fasteners.
3. With the E-ZPass logo facing you with the arrows pointing up, right side up, affix the entire transponder assembly to the selected spot on the inside of your windshield.
4. Press the entire transponder assembly firmly in place and hold for one to two seconds. The installation process is now complete.

HOW TO INSTALL YOUR EXTERIOR LICENSE PLATE MOUNT E-ZPASS TRANSPONDER

1. Identify the flat side of your E-ZPass transponder. It will have the sticker with RITBA Logo. This side should face inward to your vehicle.
2. Fasten your transponder to the front license plate using the existing top mounting bolts and the knock-out holes on your transponder. This should be mounted using the top section of your license plate, not the bottom. Tighten the bolts securely.
3. Please note: Your license plate transponder should be attached to the center of the front bumper, even if your license plate is in a different location.

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How much does an E-ZPass transponder cost?

The current pricing of transponders can be found under our Terms and Conditions.

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Can I have more than one transponder? Does it cost me more?

Individual applicants can have up to four transponders on their account. It does cost more to add transponders to your account since you are charged for the purchase of transponders. The current pricing of transponders can be found under our Terms and Conditions.

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Can I use my transponder in other vehicles?

Yes, you may transfer a transponder between vehicles as long as they are of the same vehicle class. There are penalties for using a transponder in a different vehicle class (i.e. Car transponder in a tractor- trailer.) Please be sure that all vehicles using the transponder are listed on your EZ Pass account. You may register your additional vehicles on-line or by calling our call center at 877-743-9727.

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What if my transponder is lost or stolen?

If your transponder is lost or stolen, report it immediately by logging in to this website, visiting the Customer Service Center, or calling 1-877-RIEZPAS (1-877-743-9727). The transponder will be deactivated. You will not be responsible for any charges incurred after you report a lost or stolen transponder. You will be liable for toll charges incurred prior to notification. You will be responsible for paying the full cost of the transponder, $10.00 for an interior transponder or $15.00 for an exterior transponder. Upon request, a new transponder will be issued to you. If you are still concerned about safeguarding your transponder, you may wish to take the E-ZPass transponder with you when it is not in use. The self-adhesive strips allow for easy removal and installation.

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Are there any instances when I should not use my transponder?

Yes. You should not use your E-ZPass transponder:

• If you reported your transponder lost or stolen but later find it.
• If you have an insufficient toll balance in your account.
• If you use a different type of vehicle than noted on your account and you have not advised the Customer Service Center of the vehicle change. At these times, it is wisest to use the silver “read prevention” bag provided with the transponder to prevent possible usage violations and potential associated fees.

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What if my E-ZPass transponder fails to work?

Call the E-ZPass Customer Service Center as soon as possible.

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I don’t own a vehicle. Can I still get E-ZPass?

Yes. If you do not own a vehicle, you can still enroll in E-ZPass. Your transponder can be used in any vehicle with two axles, a maximum gross weight of 7,000 pounds, and single rear tires (includes RV’s with dual rear tires). Please ensure that the E-ZPass transponder is mounted as per the transponder installation instructions in all vehicles in which the transponder will be used.

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Can I alter the appearance of the transponder?

Customer damaging or defacing a transponder through misuse or abuse will be required to pay the full cost of a replacement transponder should the transponder become non-operational under the warranty period. This includes pencil, pen, permanent marker, stickers, and any writing whatsoever.

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